Privacy Policy

Schimpff’s Confectionery values your patronage and respects your right to privacy. For security reasons, we need to request certain information for billing and shipping such as name, address, and phone number. We will ask for your email address when you place an order, so that we can send status confirmations of your order. In no event will we authorize third parties to use such information for other purposes.  Because we are committed to protecting your privacy, personal data relating to an identified or identifiable individual that is submitted to this web page will be collected, processed, stored, and disposed of in accordance with applicable U.S. law.

Your satisfaction is our goal.  If the item becomes damaged in transit, we can offer to reship an item, but cannot offer refunds.  If the item is delayed in shipment or not delivered due to an incorrectly or insufficiently entered address in the order form, Schimpff’s Confectionery cannot be held responsible.  Please ensure that the shipping address is absolutely correct before you submit the order.

If your questions have not been answered by the above information please feel free to contact our customer service department via email at orders@schimpffs.com or by phone at 812-283-8367.

Shipping Policy

Credit Card authorization and verification must be received prior to processing. Please allow up to 5 business days for us to process your order before shipment.  UPS deliveries occur Monday – Friday, excluding holidays.  Once your order has been shipped, Schimpff’s Confectionery will send an email confirming shipment of your order with carrier (UPS) and tracking information.  The status of your order can be tracked by visiting the carrier’s website and entering the tracking information provided via email. Schimpff’s Confectionery cannot be held liable for delays in shipping when the carrier is at fault.